link bokFrequently Asked Questions
Users of link bok ask questions across several areas: how to open an account and verify identity, how deposits and withdrawals work, what games and markets we offer, how we protect account data, and what to do if something goes wrong. This FAQ page answers the most common queries so you can get started quickly and understand our policies without searching multiple pages.
We have organised answers by topic—account setup, payments, games, security, and support—so you can find what you need in seconds. If your question is not listed here, or if you need step-by-step guidance, our support team is available via email and live chat. For detailed legal terms, payment timelines, and jurisdiction restrictions, please review our terms of service and privacy notice.
Read through the sections below. Most questions can be answered in under a minute. If you are setting up your account for the first time, start with the "Account and registration" section; if you are ready to deposit, jump to "Payments and transactions." We recommend enabling two-factor authentication in your account settings once you have registered.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
Opening an account on link bok takes four steps. First, visit our registration page and enter your email, phone number, and a secure password. Second, verify your email or phone via a code we send you. Third, complete KYC (Know Your Customer) verification by uploading a valid ID document—we accept national ID cards, passports, and driver's licences. Fourth, once your identity is verified, your account is active and you can log in, deposit funds, and access all games and markets. Verification typically completes within one business day. You can deposit and place wagers while your KYC is under review, but withdrawals are held until verification is complete.
If you forget your password, go to the login page and click "Forgot password?" Enter your registered email address or phone number. We will send you a secure reset link or code. Click the link or enter the code, then create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We recommend storing your password securely and enabling two-factor authentication in your account settings for extra protection.
Payments and transactions
link bok accepts a full range of Indonesia-region payment options. For e-wallets, we support DANA, e-wallet, mobile banking, local payment, and online payment. For bank transfers, we accept e-wallet, mobile banking, local payment, and online payment. We also process payments via e-wallet, a unified QR code standard used across Indonesian banks and merchants. All deposits are processed instantly or within minutes, depending on your bank or e-wallet provider. Choose the method that is most convenient for you; all are equally secure and integrated with our account system.
If a deposit does not complete, the funds remain in your bank or e-wallet account and are not deducted from your link bok balance. Check your bank or payment app to confirm the transaction status. If the payment was declined, try again with the same method or switch to a different payment option. If the transaction shows as pending for more than subject to verification, contact our support team with your transaction ID and we will investigate. For withdrawals that fail to process, your balance is returned to your account within 24 hours, and you can retry using a different method or contact support for assistance.
Withdrawal requests on link bok are reviewed within 24 hours of submission. Once approved, the funds are sent to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account. Delivery time depends on your bank or e-wallet provider; most e-wallet transfers arrive within minutes, while bank transfers may take one to three business days. During major holidays such as Idul Fitri or Idul Adha, processing may take longer. You can track your withdrawal status in your account dashboard. If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal reference number.
Game rules and categories
link bok offers four main game categories. Our sportsbook covers football tournaments including Liga 1, Piala AFF, Champions League, and Premier League, plus MotoGP and badminton. Our live-dealer section features real dealers in multi-camera studios running blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo tables with multiple stake levels. Our slots library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. All games are available on desktop and mobile.
Free bets and free spins are promotional credits that may be awarded to your account under specific conditions—for example, after your first deposit or during seasonal promotions. Free bets can be used on sportsbook markets; free spins apply to eligible slot games. When you receive a promotional credit, it appears in your account balance or as a separate "Promotions" section in your dashboard. Each promotion carries terms—such as a minimum odds requirement or a play-through condition—which are displayed when you claim it. Promotional credits expire after a set period if unused. Check your account regularly for active promotions, or contact our support team if you have questions about eligibility.
Our live-dealer tables stream real dealers from professional studios in real time. You see the dealer and other players on video, place your bets via the on-screen interface, and the dealer executes the action—dealing cards, spinning the roulette wheel, or drawing tiles. Each table has a minimum and maximum stake limit displayed before you join. Tables support multiple languages, and you can chat with the dealer and other players. Games run continuously throughout the day and night. If your internet connection drops, you are automatically disconnected, but your balance is safe. Rejoin any table at any time.
Security and account care
We at link bok protect your data using industry-standard encryption (SSL/TLS) for all connections between your device and our servers. Your account credentials are hashed and never stored in plain text. Payment card details are not stored on our platform; we use secure third-party payment processors. Your personal information—name, ID number, address—is encrypted and stored in secure databases with restricted access. We do not share your data with third parties except where required by law or to process your transactions. You can review our full data-handling practices in our privacy notice. If you suspect unauthorised access to your account, change your password immediately and contact our support team.
We recommend enabling two-factor authentication (2FA) in your account settings. 2FA requires you to enter a code from your phone or email each time you log in from a new device, making it much harder for someone else to access your account even if they have your password. You should also use a strong, unique password—at least 12 characters, mixing uppercase, lowercase, numbers, and symbols. Never share your password or 2FA codes with anyone, including link bok staff. Log out after each session, especially on shared devices. If you notice suspicious activity, change your password and contact our support team immediately.
Our support team is available via email and live chat. You can access live chat directly from your account dashboard or from any page on our website. Email support is also available; response times are typically within a few hours during business hours. When you contact us, have your account email or username ready so we can look up your account quickly. For urgent issues such as account lockouts or suspicious activity, use live chat for the fastest response. Our support team can help with account setup, payment questions, game rules, and technical issues. We do not offer support via phone at this time.